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Help Center
Мушкилоти шабакаи дастгоҳ
Мушкилоти истифодаи барнома
Home, Members & Room Management
Device Management and Control
Value-added Services & Extended Functions
Third-party Control Issues
Three-Way Voice Common Issues
Пайваст кардан ва васл шудани дастгоҳ
Ҳолат ва идоракунии дастгоҳ
Why did I fail to control the device via smart speaker after I modified its name?Does smart speaker support the voice control of Tap-To-Run?Why does the App always show that the device is offline, and how does it automatically recover in a second or two, but the thirdpart shows that the device is still offline?Why doesn't a smart speaker respond when I use it to control devices or scenes?The device can be turned on by third-party voice control, but it will be automatically turned off in a few minutes?After device has been upgraded, it cannot be used by third parties (Alexa, Google Assistant)?There is a high latency when using third-party smart speaker control devices, but not with your App?Why is the device displayed incorrectly in voice assistant apps?App can control the device, but it failed to use the Third-party voice control?
Муошират ва фармонҳо
Мутобиқсозии Чанд Дастгоҳ ва Функсия
Ҳамоҳангсозӣ ва Намоиши Додаҳо
Apple Siri/HomeKit
Yandex Alice
Alexa and Echo
Baidu Xiaodu/Tmall Genie and Other Smart Speakers
Android Auto / CarPlay
Google Home/Assistant
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Саволҳои зуд-зуд додашаванда
Дастури корбар
Help CenterThird-party Control IssuesThree-Way Voice Common IssuesҲолат ва идоракунии дастгоҳ

Why does the App always show that the device is offline, and how does it automatically recover in a second or two, but the thirdpart shows that the device is still offline?

Understand why devices may show different online/offline status between your app and third-party platforms

Why does the App always show that the device is offline, and how does it automatically recover in a second or two, but the thirdpart shows that the device is still offline?

Dear user. This is because after the device automatically comes back online, it can automatically connect to our cloud server. However, third-party smart speakers have their own independent cloud servers, and our devices cannot be automatically connected. We suggest you to remove the devices from the App (device removal method: enter the App and enter the device control page, click the icon on the top right corner, then click "remove device" on the bottom of your screen) and add them again with a stronger and more stable network (for example, the personal hotspot on your phone). When devices go offline frequently, they're unable to be controllable in Alexa/Google Assistant/IFTTT. If the offline issue persists, you can provide feedback in the feedback channel of the App.

Мундариҷа

Why does the App always show that the device is offline, and how does it automatically recover in a second or two, but the thirdpart shows that the device is still offline?