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My device had function failure?Button on plug doesn't work to turn on/off?Device can not turn off via the App?The device can only be turn on and cannot be turn off?Why the device can be controlled in the same network but can not be controlled in different networks?Why can't App manage the Bluetooth controller?My Smart device was not respond, it was uncontrollable?I have used a Bluetooth mesh gateway, but why does my Bluetooth mesh device does not execute commands?My network is fast and stable, but when using the App to control the device, the device latency is always high?What should I do if the App fails to control the device?
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Help CenterDevice Management and ControlDevice TroubleshootingAbnormal Device Control & Response

What should I do if the App fails to control the device?

Troubleshoot App control failure issues

Dear user. The sudden failure of App control may be caused due to network reasons or the device is offline.

  1. Please confirm whether the device is powered on.

  2. It is recommended that you keep the App open and wait for about 3 minutes to see if the device is still online.

  3. If you find that the device is offline, you can follow the "What should I do if the device is offline?" in the FAQ.

  4. If it is still online, please place your phone next to the device, and then connect to the same Wi-Fi as the device, and try to open the webpage to see if it is smooth to judge the network status.

If the device is online and the network is good, but still can not control, We suggest that you give us feedback through the App feedback path.