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ບັນຫາເຄືອຂ່າຍອຸປະກອນ
ບັນຫາການໃຊ້ແອັບ
Home, Members & Room Management
Device Management and Control
ຂໍ້ມູນພື້ນຖານຂອງອຸປະກອນແລະການຕັ້ງຄ່າສ່ວນບຸກຄົນ
ການແກ້ໄຂບັນຫາອຸປະກອນ
ການຄວບຄຸມ ແລະ ການຕອບສະໜອງຂອງອຸປະກອນຜິດປົກກະຕິ
ອຸປະກອນຂອງຂ້ອຍມີຄວາມລົ້ມເຫຼວຂອງຟັງຊັນບໍ?ປຸ່ມເທິງປລັກບໍ່ເຮັດວຽກເພື່ອເປີດ/ປິດ?ອຸປະກອນບໍ່ສາມາດປິດຜ່ານແອັບ?ອຸປະກອນສາມາດເປີດໄດ້ເທົ່ານັ້ນ ແລະບໍ່ສາມາດປິດໄດ້?ເປັນຫຍັງອຸປະກອນສາມາດຄວບຄຸມໃນເຄືອຂ່າຍດຽວກັນ ແຕ່ບໍ່ສາມາດຄວບຄຸມໃນເຄືອຂ່າຍອື່ນ?ເປັນຫຍັງແອັບບໍ່ສາມາດຈັດການຕົວຄວບຄຸມ Bluetooth ໄດ້?ອຸປະກອນອັດສະລິຍະຂອງຂ້ອຍບໍ່ຕອບສະໜອງ, ຄວບຄຸມບໍ່ໄດ້?ຂ້ອຍໄດ້ໃຊ້ເກັດເວ Bluetooth mesh, ແຕ່ເປັນຫຍັງອຸປະກອນ Bluetooth mesh ຂອງຂ້ອຍບໍ່ປະຕິບັດຄຳສັ່ງ?ເຄືອຂ່າຍຂອງຂ້ອຍໄວ ແລະໝັ້ນຄົງ, ແຕ່ເມື່ອໃຊ້ແອັບເພື່ອຄວບຄຸມອຸປະກອນ, ການຊັກຊ້າຂອງອຸປະກອນຈະສູງຢູ່ສະເໝີ?ຄວນເຮັດແນວໃດຖ້າແອັບບໍ່ສາມາດຄວບຄຸມອຸປະກອນໄດ້?
ສະຖານະ ແລະ ການສະແດງຜົນຂອງອຸປະກອນຜິດປົກກະຕິ
Value-added Services & Extended Functions
Third-party Control Issues
ຄູ່ມືການຕັ້ງຄ່າເຄືອຂ່າຍອຸປະກອນ
ຄຳຖາມທີ່ຖາມເລື້ອຍໆ
ຄູ່ມືການນຳໃຊ້
Help CenterDevice Management and Controlການແກ້ໄຂບັນຫາອຸປະກອນການຄວບຄຸມ ແລະ ການຕອບສະໜອງຂອງອຸປະກອນຜິດປົກກະຕິ

ອຸປະກອນບໍ່ສາມາດປິດຜ່ານແອັບ?

ແກ້ໄຂບັນຫາການປິດອຸປະກອນຜ່ານແອັບ

Dear user. Please check in the following ways:

  1. Please check the device box or product manual, and make sure that the App recommended is our App. If it is not, compatibility problems are likely to occur, resulting in the situation that the device can only be opened and cannot be closed after the device is successfully added.

  2. If your device is a low-power device such as a sensor or devices that use batteries, it cannot be turned off. If you do not need it to continue working, please remove it from the App or completely power off the device.

  3. If it's not a low-power device. Please reset the device to factory setting and add it again. Then check whether you can turn off it by App.

  4. The smart device still needs very little power after you turn it off remotely. This is to maintain the connection to the network so that you can turn it on and operate it remotely when needed. If you need to turn off the smart device completely, you need to manually cut off the power of the device.

If you still cannot turn off it, please use the physical button and check whether you can turn off it. If you cannot turn off it by the physical button, please contact the manufacturer to check the hardware. Thanks for your understanding and support.