LogoHati za SmartLife App
LogoHati za SmartLife App
Ukurasa Mkuu
Help Center
Matatizo ya Mtandao wa Kifaa
Matatizo ya Matumizi ya Programu
Home, Members & Room Management
Device Management and Control
Taarifa msingi za kifaa na mipangilio ya ubinafsishaji
Kutatua Matatizo ya Kifaa
Udhibiti na Mwitikio usio wa Kawaida wa Kifaa
Kifaa changu kilikuwa na hitilafu ya kazi?Kitufe kwenye plagi hakifanyi kazi kuwasha/kuzima?Kifaa hakiwezi kuzimwa kupitia Programu?Kifaa kinaweza kuwashwa tu na hakiwezi kuzimwa?Kwa nini kifaa kinaweza kudhibitiwa katika mtandao ule ule lakini hakiwezi kudhibitiwa katika mitandao tofauti?Kwa nini siwezi kudhibiti kidhibiti cha Bluetooth?Kifaa cha smart hakijibu au hakiwezi kudhibitiwa?Ninatumia lango la Bluetooth mesh, lakini kwa nini kifaa changu cha Bluetooth mesh hakitekelezi amri?Mtandao wangu ni wa haraka na thabiti, lakini ninapotumia programu kudhibiti kifaa, muda wa kusubiri wa kifaa huwa juu kila wakati?Nifanye nini ikiwa Programu inashindwa kudhibiti kifaa?
Hali na Onyesho lisilo la Kawaida la Kifaa
Value-added Services & Extended Functions
Third-party Control Issues
Mwongozo wa Usanidi wa Mtandao wa Kifaa
Maswali Yanayoulizwa Mara kwa Mara
Mwongozo wa Mtumiaji
Help CenterDevice Management and ControlKutatua Matatizo ya KifaaUdhibiti na Mwitikio usio wa Kawaida wa Kifaa

Kifaa kinaweza kuwashwa tu na hakiwezi kuzimwa?

Troubleshoot device that can only turn on but not off

Dear user. Please check in the following ways:

  1. Please check the device box or product manual, and make sure that the App recommended is our App. If it is not, compatibility problems are likely to occur, resulting in the situation that the device can only be opened and cannot be closed after the device is successfully added.

  2. If your device is a low-power device such as a sensor or devices that use batteries, it cannot be turned off. If you do not need it to continue working, please remove it from the App or completely power off the device.

  3. If it's not a low-power device. Please reset the device to factory setting and add it again. Then check whether you can turn off it by App. If you still cannot turn off it, please use the physical button and check whether you can turn off it.

If you cannot turn off it by the physical button, please contact the manufacturer to check the hardware. Thanks for your understanding and support.