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Help Center
Matatizo ya Mtandao wa Kifaa
Matatizo ya Matumizi ya Programu
Home, Members & Room Management
Device Management and Control
Taarifa msingi za kifaa na mipangilio ya ubinafsishaji
Kutatua Matatizo ya Kifaa
Udhibiti na Mwitikio usio wa Kawaida wa Kifaa
Kifaa changu kilikuwa na hitilafu ya kazi?Kitufe kwenye plagi hakifanyi kazi kuwasha/kuzima?Kifaa hakiwezi kuzimwa kupitia Programu?Kifaa kinaweza kuwashwa tu na hakiwezi kuzimwa?Kwa nini kifaa kinaweza kudhibitiwa katika mtandao ule ule lakini hakiwezi kudhibitiwa katika mitandao tofauti?Kwa nini siwezi kudhibiti kidhibiti cha Bluetooth?Kifaa cha smart hakijibu au hakiwezi kudhibitiwa?Ninatumia lango la Bluetooth mesh, lakini kwa nini kifaa changu cha Bluetooth mesh hakitekelezi amri?Mtandao wangu ni wa haraka na thabiti, lakini ninapotumia programu kudhibiti kifaa, muda wa kusubiri wa kifaa huwa juu kila wakati?Nifanye nini ikiwa Programu inashindwa kudhibiti kifaa?
Hali na Onyesho lisilo la Kawaida la Kifaa
Value-added Services & Extended Functions
Third-party Control Issues
Mwongozo wa Usanidi wa Mtandao wa Kifaa
Maswali Yanayoulizwa Mara kwa Mara
Mwongozo wa Mtumiaji
Help CenterDevice Management and ControlKutatua Matatizo ya KifaaUdhibiti na Mwitikio usio wa Kawaida wa Kifaa

Kwa nini kifaa kinaweza kudhibitiwa katika mtandao ule ule lakini hakiwezi kudhibitiwa katika mitandao tofauti?

Troubleshoot device control across different networks

Dear user. If you can only control the device when connected to your home's Wi-Fi, and you can't control it with 4G or other Wi-Fi, it means that there is a problem with the connection between the router in your home and the external network (For example, if there is a problem with DNS or UDP forwarding, please contact your network operator or router after-sales service for details). Therefore the device is failed to communicate with our cloud, so it can only operate normally in the local area network (when you connect your home Wi-Fi, you are using the local area network to control the device). Please check your router's connection to the external network and make sure it is smooth before trying again. Thank you for your understanding and support.

If the device is online normally, please check if your mobile phone has enabled mobile data permissions for the corresponding Apps.

  1. iPhone: Settings—Cellular—Find Corresponding App—Enable Cellular Network

  2. Android phone: Settings—Data Traffic Management—Application Connections—Find Corresponding App—Enable Mobile Data

Note: the bluetooth devices and Zigbee devices must have a suitable gateway.