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What should I do if the prompt "This account already exists" appears when completing account information for a guest account?What to Do If the Prompt "An abnormal event is detected. SMS verification code cannot" Appears When Binding a Non-Mainland China Phone Number?How to link a phone number to a non-China region account (no option found in Account and Security)?The SMS receiving limit has been reached. What should I do if I can't get the verification code?"Account behavior is abnormal, restricted use." How to remove the restriction?What can I do if my phone number has already been registered?Why can't I receive the verification code when registering in the App?Why can't I log into the App?Why is the error "Incorrect local timer, please correct it. 50502" reported when logging in to the App?How long before the App returns to normal if I am told that I have been trying to log in to the it too frequently?After using WeChat / QQ and other third-party software to log in to the App, I will be prompted to register when binding my mobile phone number / emailWhat is the reason for the 'CREATE ACCOUNT' – 'Local clock is not accurate, please repair in time 50502' when the App registers an account?When I create a user name, why does the message indicating that the user information storage fails display?Why the registered account does not exist when logging in?How to check the country/region where the App account is located? Can I modify the country/region of the App account?Fail to link mobile number to new account after deleting the original account?After using WeChat / QQ and other third-party software to log in to the App, the device list is blank?
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Help CenterApp Use IssuesAccount Registration, Login and CancellationAccount Abnormality Troubleshooting

Why can't I receive the verification code when registering in the App?

Troubleshoot issues when you cannot receive the verification code during App registration.

Dear user. Please check in the following ways:

If you have not received the verification code for your mobile phone, we suggest you do the following:

  1. Please verify that the country/region of the App registration page is selected correctly
  2. Please check if your phone is down or there is no internet
  3. Please check if the phone you entered is correct
  4. Please check whether your SMS verification code is blocked or isolated by the system
  5. The upper limit of getting the verification code for each mobile phone number is 3 times a day. After that, you cannot get the verification code again. You can try again the next day. (Foreign users only support registration by email)

If you have not received the email verification code, we suggest you do the following:

  1. Please confirm whether the entered email address is correct
  2. If the verification code cannot be received in the mailbox, please check whether it is in the "trash" first.
  3. If you can't find the verification code in the mailbox, and you can't receive it in the "trash", it may be that your mailbox firewall blocks our mail. It is recommended that you use a mailbox with better compatibility.

If you still cannot receive the verification code after trying the above methods, It is recommended that you provide feedback in the App feedback path.

Talaan ng mga Nilalaman

If you have not received the verification code for your mobile phone, we suggest you do the following:
If you have not received the email verification code, we suggest you do the following: