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What should I do if the prompt "This account already exists" appears when completing account information for a guest account?What to Do If the Prompt "An abnormal event is detected. SMS verification code cannot" Appears When Binding a Non-Mainland China Phone Number?How to link a phone number to a non-China region account (no option found in Account and Security)?The SMS receiving limit has been reached. What should I do if I can't get the verification code?"Account behavior is abnormal, restricted use." How to remove the restriction?What can I do if my phone number has already been registered?Why can't I receive the verification code when registering in the App?Why can't I log into the App?Why is the error "Incorrect local timer, please correct it. 50502" reported when logging in to the App?How long before the App returns to normal if I am told that I have been trying to log in to the it too frequently?After using WeChat / QQ and other third-party software to log in to the App, I will be prompted to register when binding my mobile phone number / emailWhat is the reason for the 'CREATE ACCOUNT' – 'Local clock is not accurate, please repair in time 50502' when the App registers an account?When I create a user name, why does the message indicating that the user information storage fails display?Why the registered account does not exist when logging in?How to check the country/region where the App account is located? Can I modify the country/region of the App account?Fail to link mobile number to new account after deleting the original account?After using WeChat / QQ and other third-party software to log in to the App, the device list is blank?
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Help CenterApp Use IssuesAccount Registration, Login and CancellationAccount Abnormality Troubleshooting

Why the registered account does not exist when logging in?

Troubleshoot why your registered account shows as non-existent when logging in, including App mismatch, country selection, username errors, and registration method issues.

Dear user. Please check in the following ways:

  1. Please make sure whether the App that you previously signed up and the one you're logging in are the same;

  2. Whether the country you select when signing up is the same as that when logging in;

  3. Is the user name entered correctly? For instance, you misremembered the email account or password;

  4. Please confirm the registration method at that time. For instance, you logged in with a social account at that time, but enter an email account now;

If the above problem does not exist after the investigation, please feedback.