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Account Abnormality Troubleshooting
What should I do if the prompt "This account already exists" appears when completing account information for a guest account?What to Do If the Prompt "An abnormal event is detected. SMS verification code cannot" Appears When Binding a Non-Mainland China Phone Number?How to link a phone number to a non-China region account (no option found in Account and Security)?The SMS receiving limit has been reached. What should I do if I can't get the verification code?"Account behavior is abnormal, restricted use." How to remove the restriction?What can I do if my phone number has already been registered?Why can't I receive the verification code when registering in the App?Why can't I log into the App?Why is the error "Incorrect local timer, please correct it. 50502" reported when logging in to the App?How long before the App returns to normal if I am told that I have been trying to log in to the it too frequently?After using WeChat / QQ and other third-party software to log in to the App, I will be prompted to register when binding my mobile phone number / emailWhat is the reason for the 'CREATE ACCOUNT' – 'Local clock is not accurate, please repair in time 50502' when the App registers an account?When I create a user name, why does the message indicating that the user information storage fails display?Why the registered account does not exist when logging in?How to check the country/region where the App account is located? Can I modify the country/region of the App account?Fail to link mobile number to new account after deleting the original account?After using WeChat / QQ and other third-party software to log in to the App, the device list is blank?
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Help CenterApp Use IssuesAccount Registration, Login and CancellationAccount Abnormality Troubleshooting

Why can't I log into the App?

Troubleshoot common reasons why you cannot log into the App, including Apple ID/Google ID limitations, server issues, and region mismatch problems.

Dear user, please check in the following ways:

  1. If you are using an Apple ID to log in to the App, you can only log in on iOS. It is not possible to log in on Android. You need to bind a mobile phone number/E-mail so that you can use your phone number/E-mail to log in;

  2. If you are using a Google ID to log in to the App, you can only log in on Android. You cannot log in on iOS. You need to bind a mobile phone number/E-mail so that you can use your phone number/E-mail to log in;

  3. A server failure, a network issue, or incorrect email settings may be causing the problem. We recommend that you try again at a different time or in a different network environment, or use another mobile phone or mobile device and log in again.

  4. The region selected for your account does not match the region of your IP address. For example, if you are in UK, but you choose to log in to an US account, you will not be able to log in (due to relevant laws and regulations, you cannot login and add devices across regions/countries).