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Account Abnormality Troubleshooting
What should I do if the prompt "This account already exists" appears when completing account information for a guest account?What to Do If the Prompt "An abnormal event is detected. SMS verification code cannot" Appears When Binding a Non-Mainland China Phone Number?How to link a phone number to a non-China region account (no option found in Account and Security)?The SMS receiving limit has been reached. What should I do if I can't get the verification code?"Account behavior is abnormal, restricted use." How to remove the restriction?What can I do if my phone number has already been registered?Why can't I receive the verification code when registering in the App?Why can't I log into the App?Why is the error "Incorrect local timer, please correct it. 50502" reported when logging in to the App?How long before the App returns to normal if I am told that I have been trying to log in to the it too frequently?After using WeChat / QQ and other third-party software to log in to the App, I will be prompted to register when binding my mobile phone number / emailWhat is the reason for the 'CREATE ACCOUNT' – 'Local clock is not accurate, please repair in time 50502' when the App registers an account?When I create a user name, why does the message indicating that the user information storage fails display?Why the registered account does not exist when logging in?How to check the country/region where the App account is located? Can I modify the country/region of the App account?Fail to link mobile number to new account after deleting the original account?After using WeChat / QQ and other third-party software to log in to the App, the device list is blank?
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Device Network Provisioning Guide
Frequently Asked Questions
Manwal ng Gumagamit
Help CenterApp Use IssuesAccount Registration, Login and CancellationAccount Abnormality Troubleshooting

What can I do if my phone number has already been registered?

Learn what to do when your phone number has already been registered with the app

Hello, you can log in using this number on the app login page.

If you forget your password, you can reset your account password by selecting "Forgot Password" on the homepage.

Registered numbers cannot be directly linked to existing guest accounts/official accounts.