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Why can't I reconfigure the network of the device after I remove the device on the App?I Can't Reset the Device, But Other Products of the Same Model Are Working NormallyWhat should I do when my device fails to enter the network configuration state?The Indicator Light Changed from Flashing to Regular, But It Still Fails to Connect?The router is online, but the device cannot be connected?How do I get help in case of my device gets network errors?
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Help CenterDevice Networking IssuesDevice Connection FailureNetwork Settings & Configuration Flow Issues

I Can't Reset the Device, But Other Products of the Same Model Are Working Normally

Learn how to resolve issues when your device won't reset while other identical model devices work fine.

If you're experiencing issues resetting your device while other products of the same model are working normally, follow these troubleshooting steps.

Reset Procedure

Dear user. Please keep the power of the device off for more than 10 seconds then turn the power on. Then set the device to paring mode.

Alternative Connection Method

Also, we suggest you to try to add the device with the personal hotspot on your phone.

Contact Support

If you have done the correct steps and your device can't connect to your hotspot either, we suggest you to contact with the post-sale service group of your retailer or manufacturer to check your device issue.

Thank you for your support and understanding!

Talaan ng mga Nilalaman

Reset Procedure
Alternative Connection Method
Contact Support