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Help CenterDevice Networking IssuesDevice Connection FailureNetwork Settings & Configuration Flow Issues

How do I get help in case of my device gets network errors?

Learn how to use the network diagnosis tool to troubleshoot device connectivity issues.

If you encounter network errors with your device, follow these steps to use the built-in network diagnosis feature.

Using the Network Diagnosis Tool

  1. Click the device to enter Device control panel.

  2. Click Setting button in the upper right corner to enter Settings page.

  3. Click Check device network option. The network diagnosis will help us solve the problem faster for you, the diagnosis time is about 1 minute (Only WiFi devices support this function).

Note

If your WiFi device is a low-power device (such as a sensor device or a device that uses a battery), you will not be able to use this function (it will directly display the poor network status), because the low-power device is not connect with internet in the non-triggered state.

Additional Support

If the network diagnosis doesn't resolve your issue, you can:

  • Contact the Chat Bot for instant assistance
  • Reach out to your device manufacturer's support team
  • Check other device networking guides

Talaan ng mga Nilalaman

Using the Network Diagnosis Tool
Additional Support