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Why can't I reconfigure the network of the device after I remove the device on the App?I Can't Reset the Device, But Other Products of the Same Model Are Working NormallyWhat should I do when my device fails to enter the network configuration state?The Indicator Light Changed from Flashing to Regular, But It Still Fails to Connect?The router is online, but the device cannot be connected?How do I get help in case of my device gets network errors?
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Help CenterDevice Networking IssuesDevice Connection FailureNetwork Settings & Configuration Flow Issues

What should I do when my device fails to enter the network configuration state?

Solutions when your device cannot enter network configuration mode during setup.

Dear user, please check in the following ways:

Troubleshooting Steps

  1. Read the product manual or the instructions on the network connection page and strictly follow the steps.

  2. If your device still fails to enter the network connection state, check whether:

    • Your device is powered on and turned on
    • The indicator is steady on

If the issue persists, you may need guidance on troubleshooting hardware products. Contact your product's after-sales service personnel. Thank you for your understanding and support.

Talaan ng mga Nilalaman

Troubleshooting Steps