LogoDokumen SmartLife App
LogoDokumen SmartLife App
Laman Utama
Help Center
Masalah Rangkaian Peranti
Isu penggunaan aplikasi
Home, Members & Room Management
Pengurusan dan Kawalan Peranti
Maklumat asas peranti dan tetapan pemperibadian
Penyelesaian Masalah Peranti
Kawalan dan Respons Peranti Tidak Normal
Peranti saya mengalami kegagalan fungsi?Butang pada palam tidak berfungsi untuk menghidupkan/mematikan?Peranti tidak boleh dimatikan melalui Aplikasi?Peranti hanya boleh dihidupkan dan tidak boleh dimatikan?Mengapa peranti boleh dikawal dalam rangkaian yang sama tetapi tidak boleh dikawal dalam rangkaian yang berbeza?Mengapa tidak dapat mengurus pengawal Bluetooth?Peranti pintar tidak bertindak balas atau tidak dapat dikawal?Saya menggunakan get laluan mesh Bluetooth, tetapi mengapa peranti mesh Bluetooth saya tidak melaksanakan arahan?Rangkaian saya pantas dan stabil, tetapi apabila menggunakan aplikasi untuk mengawal peranti, kependaman peranti sentiasa tinggi?Apa yang perlu dilakukan jika Aplikasi gagal mengawal peranti?
Status dan Paparan Peranti Tidak Normal
Perkhidmatan Nilai Tambah & Fungsi Lanjutan
Isu Kawalan Pihak Ketiga
Panduan Peruntukan Rangkaian Peranti
Soalan Lazim
Manual Pengguna
Help CenterPengurusan dan Kawalan PerantiPenyelesaian Masalah PerantiKawalan dan Respons Peranti Tidak Normal

Peranti tidak boleh dimatikan melalui Aplikasi?

Menyelesaikan masalah mematikan peranti melalui Aplikasi

Dear user. Please check in the following ways:

  1. Please check the device box or product manual, and make sure that the App recommended is our App. If it is not, compatibility problems are likely to occur, resulting in the situation that the device can only be opened and cannot be closed after the device is successfully added.

  2. If your device is a low-power device such as a sensor or devices that use batteries, it cannot be turned off. If you do not need it to continue working, please remove it from the App or completely power off the device.

  3. If it's not a low-power device. Please reset the device to factory setting and add it again. Then check whether you can turn off it by App.

  4. The smart device still needs very little power after you turn it off remotely. This is to maintain the connection to the network so that you can turn it on and operate it remotely when needed. If you need to turn off the smart device completely, you need to manually cut off the power of the device.

If you still cannot turn off it, please use the physical button and check whether you can turn off it. If you cannot turn off it by the physical button, please contact the manufacturer to check the hardware. Thanks for your understanding and support.