SmartLife App DocsScenario-Triggered / Abnormal Offline
Understand and resolve offline issues triggered by specific scenarios or abnormal conditions.
Find solutions for device offline issues triggered by specific scenarios or abnormal conditions.
Status Check & Diagnosis
Check whether the device is offline in the App?
Learn how to verify if your device appears offline in the smart home app
Device Often Offline with Flashing Indicator
Learn how to troubleshoot when your device is often offline, the device indicator keeps flashing, and the device cannot be controlled.
Connection & Recovery Issues
App Launch Temporary Offline
Learn why devices appear offline when launching the app and automatically restore connection shortly after
Cannot Reconnect After Power Outage
Learn why smart devices may fail to automatically reconnect after power outages or network interruptions and how to resolve this issue
Device Goes Offline After Adding
Learn how to troubleshoot when your device goes offline unexpectedly after being added to the network
Device Keep Offline Even Though Remove and Re-add
Learn how to troubleshoot when device remains offline even after removing and re-adding it to the app
Device-Specific Issues
Device Online on One Phone But Offline on Another
Learn why a Bluetooth device shows online on one phone but offline on another when connected to multiple devices
Gateway Device Always Offline Despite Proximity
Learn how to troubleshoot gateway-connected devices that remain offline despite proximity