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The device is offline and no one is around. Can I remotely reset the device to bring the device back online?I connected the same smart device to two Android phones of different models. The device is online and can be managed on one phone, but it is offline on the other. Why does this happen?Check whether the device is offline in the App?The gateway is next to the device, but the device is still always offline?Why does opening the app always show the device offline, and then automatically restores after a second or two?Device Often Offline with Flashing IndicatorWhat should I do when my device goes offline unexpectedly after it has been added?The device is offline after a power outage or network disconnection, but why the device cannot automatically reconnect to the network after the network is restored?Device keep offline even though remove and re-add?
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Help CenterDevice Networking IssuesDevice OfflineScenario-Triggered / Abnormal Offline

Device keep offline even though remove and re-add?

Troubleshooting steps when device remains offline even after removing and re-adding it to the app

Device keep offline even though remove and re-add?

Dear user. As it has something to do with the network stability whether the device can work normally, please make sure your network is stable and not overloaded.

You can use a phone hotspot to check whether it is the problem of network.

Besides, you are suggested to upgrade your App. Thanks for your support.

Common Causes

The issue of devices remaining offline after removal and re-addition is typically related to:

  • Network Stability: Unstable network connections can prevent devices from properly reconnecting
  • Router Overload: Too many devices connected to your router may cause connection issues
  • Outdated App Version: Using an older version of the app may cause compatibility issues

Troubleshooting Steps

1. Verify Network Stability

Ensure your home network is stable and not experiencing frequent disconnections or slowdowns.

2. Test with Mobile Hotspot

Try connecting your device using a mobile phone hotspot to isolate whether the issue is with your home network.

3. Upgrade Your App

Make sure you are using the latest version of the app, as updates often include bug fixes and improved device connectivity.

Related Resources

  • Device Connection Failure
  • What should I do when my device goes offline unexpectedly after it has been added?

Talaan ng mga Nilalaman

Device keep offline even though remove and re-add?
Common Causes
Troubleshooting Steps
1. Verify Network Stability
2. Test with Mobile Hotspot
3. Upgrade Your App
Related Resources