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The device is offline and no one is around. Can I remotely reset the device to bring the device back online?I connected the same smart device to two Android phones of different models. The device is online and can be managed on one phone, but it is offline on the other. Why does this happen?Check whether the device is offline in the App?The gateway is next to the device, but the device is still always offline?Why does opening the app always show the device offline, and then automatically restores after a second or two?Device Often Offline with Flashing IndicatorWhat should I do when my device goes offline unexpectedly after it has been added?The device is offline after a power outage or network disconnection, but why the device cannot automatically reconnect to the network after the network is restored?Device keep offline even though remove and re-add?
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Help CenterDevice Networking IssuesDevice OfflineScenario-Triggered / Abnormal Offline

The gateway is next to the device, but the device is still always offline?

Learn how to troubleshoot gateway-connected devices that remain offline despite proximity

Hello, please troubleshoot in the following ways:

Reset and Re-add the Device

Please reset and re-add the device. If the device still disconnects after re-adding, please check if the device firmware is up to date.

Reset the Gateway Device

If the firmware is up to date, it is recommended that you reset the gateway device and re-add the sub-devices.

Check Gateway Load Limit

If the device still frequently goes offline, please check if the number of sub-devices under the gateway exceeds the maximum load limit.

Provide Feedback

If your problem still exists, you can provide feedback on the issue you encountered in App-Me-FAQs and Feedback-My Feedback-+New Feedback.

Talaan ng mga Nilalaman

Reset and Re-add the Device
Reset the Gateway Device
Check Gateway Load Limit
Provide Feedback