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Device Networking Issues
Router Configuration
Device Network Provisioning Guide
Device Connection Failure
Device Offline
Protocol / Network Type Offline
Scenario-Triggered / Abnormal Offline
The device is offline and no one is around. Can I remotely reset the device to bring the device back online?I connected the same smart device to two Android phones of different models. The device is online and can be managed on one phone, but it is offline on the other. Why does this happen?Check whether the device is offline in the App?The gateway is next to the device, but the device is still always offline?Why does opening the app always show the device offline, and then automatically restores after a second or two?Device Often Offline with Flashing IndicatorWhat should I do when my device goes offline unexpectedly after it has been added?The device is offline after a power outage or network disconnection, but why the device cannot automatically reconnect to the network after the network is restored?Device keep offline even though remove and re-add?
App Use Issues
Home, Members & Room Management
Device Management and Control
Value-added Services & Extended Functions
Third-party Control Issues
Device Network Provisioning Guide
Frequently Asked Questions
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Help CenterDevice Networking IssuesDevice OfflineScenario-Triggered / Abnormal Offline

I connected the same smart device to two Android phones of different models. The device is online and can be managed on one phone, but it is offline on the other. Why does this happen?

Understanding why Bluetooth devices can only connect to one phone at a time

I connected the same smart device to two Android phones of different models. The device is online and can be managed on one phone, but it is offline on the other. Why does this happen?

Dear user. The device might be a Bluetooth device. Bluetooth devices can be shared through home sharing, but one Bluetooth device can only be connected to one phone.

Talaan ng mga Nilalaman

I connected the same smart device to two Android phones of different models. The device is online and can be managed on one phone, but it is offline on the other. Why does this happen?