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The device is offline and no one is around. Can I remotely reset the device to bring the device back online?I connected the same smart device to two Android phones of different models. The device is online and can be managed on one phone, but it is offline on the other. Why does this happen?Check whether the device is offline in the App?The gateway is next to the device, but the device is still always offline?Why does opening the app always show the device offline, and then automatically restores after a second or two?Device Often Offline with Flashing IndicatorWhat should I do when my device goes offline unexpectedly after it has been added?The device is offline after a power outage or network disconnection, but why the device cannot automatically reconnect to the network after the network is restored?Device keep offline even though remove and re-add?
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Help CenterDevice Networking IssuesDevice OfflineScenario-Triggered / Abnormal Offline

The device is offline and no one is around. Can I remotely reset the device to bring the device back online?

Learn about remote reset limitations when devices go offline

If your device has been offline for a long time, you can only manually reset the device to the waiting for network configuration state and then manually re-add the device.

Remote Reset Not Supported

Remote reset of the device is not supported. When a device goes offline and there is no one physically present to reset it, you will need to wait until someone can manually access the device.

Manual Reset Procedure

To restore connectivity:

  1. Physically access the offline device
  2. Reset the device to waiting for network configuration state
  3. Manually re-add the device through the app

This limitation exists because the device cannot receive remote commands when it is offline from the network.

Talaan ng mga Nilalaman

Remote Reset Not Supported
Manual Reset Procedure