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Help CenterDevice Networking IssuesDevice Connection FailureConnection Method / Protocol Issues

The device is failed to connect on a 5G network?

Understanding why most smart devices only support 2.4GHz Wi-Fi and how to resolve 5G network connection issues

Question

The device is failed to connect on a 5G network?

Answer

Hello. Unless otherwise specified, devices only support 2.4GHz Wi-Fi. The mixed networks of 2.4GHz and 5GHz have a low probability of being successfully paired, so please make sure that the Wi-Fi connected to your phone is 2.4GHz. Most routers have a network frequency band of 2.4GHz. You only need to separate the mixed networks of 2.4GHz and 5GHz, then you can normally connect the device to the 2.4GHz network.

Note: Only devices that explicitly state in the manual that they support 5G wireless network support 5G wireless network.

Related Topics

  • Connection Method / Protocol Issues
  • Why only AP mode (blink slowly) works but EZ mode (Blink Quickly) does not?
  • Device Network Provisioning Guide

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