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Why does App fail to add devices by Auto Scan?Why only AP mode (blink slowly) works but EZ mode (Blink Quickly) does not?Why isn't the device connection page displayed in the App when I use the AP mode for network pairing?Why the Device Failed to Connect (ZigBee)?Why can't my iPhone connect to a device when my Android phone has no problem connecting to it?Why can't I connect my Bluetooth device to my new mobile phone?The device is failed to connect on a 5G network?Using AP mode, the device indicator enters slow flash mode but it still cannot connect?What should I do if the Bluetooth device connection fails?How to troubleshoot if Wi-Fi device fails to connect successfully?
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Help CenterDevice Networking IssuesDevice Connection FailureConnection Method / Protocol Issues

Why isn't the device connection page displayed in the App when I use the AP mode for network pairing?

Troubleshoot issues when the device connection page doesn't appear during AP mode pairing.

There are several possible reasons why the device connection page may not be displayed when using AP mode for network pairing.

Common Causes

1. Premature Return to App

You may have returned to the app before the phone has finished connecting to the smart device's hotspot.

Wait for the connection to the device's hotspot to complete before returning to the app.

2. Incorrect Wi-Fi Frequency Band

You may have selected a Wi-Fi frequency band other than 2.4GHz during the network configuration process.

Most smart devices only support 2.4GHz Wi-Fi networks. Ensure you select the correct frequency band.

3. Incorrect Wi-Fi Password

Please check if the Wi-Fi password you entered is correct.

Need Further Assistance?

If you still cannot connect after checking the above reasons, you can provide feedback to us through the app feedback path.

For more connection troubleshooting, see the Connection Method Issues section.

Talaan ng mga Nilalaman

Common Causes
1. Premature Return to App
2. Incorrect Wi-Fi Frequency Band
3. Incorrect Wi-Fi Password
Need Further Assistance?