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Help CenterDevice Networking IssuesDevice Connection FailureConnection Method / Protocol Issues

Why does App fail to add devices by Auto Scan?

Troubleshooting guide for auto scan device discovery issues

Question

Why does the app fail to add devices by Auto Scan?

Common Solutions

1. Check App Permissions and Network Connection

Please ensure that you have granted the necessary permissions for the app, such as location, Bluetooth, and local network permissions, and that your phone is connected to a Wi-Fi network.

For wired devices: Make sure your phone and the device are on the same router.

2. Verify Device Pairing Mode

If you are unable to find the device, please verify if the device is in pairing mode.

3. Manual Addition as Alternative

Even if the device is in pairing mode and still cannot be found, it may be because the device itself does not support this function. In this case, you can try adding the device manually.

Note: Not all devices support auto scan functionality. Check your device's manual for supported pairing methods.

Related Topics

  • Connection Method / Protocol Issues
  • Device Network Provisioning Guide
  • AP Mode Connection Issues

Talaan ng mga Nilalaman

Question
Common Solutions
1. Check App Permissions and Network Connection
2. Verify Device Pairing Mode
3. Manual Addition as Alternative
Related Topics