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Help CenterDevice Networking IssuesDevice Connection FailureConnection Method / Protocol Issues

Why can't I connect my Bluetooth device to my new mobile phone?

Learn how to troubleshoot Bluetooth device connection issues when switching to a new mobile phone.

Important Note

A Bluetooth device can connect to only one mobile phone at a time.

Troubleshooting Steps

To troubleshoot connection failures, follow these steps:

  1. Ensure that your mobile phone's network is working smoothly, and then reconnect the device to your new mobile phone.

  2. Ensure that your mobile phone's Bluetooth service is enabled.

  3. Ensure that the Bluetooth device is turned on and the power supply is normal.

  4. Ensure that the device is close to your mobile phone.

  5. Ensure that the device is in the pairing mode. If this device has been added before, reset the Bluetooth device and add it again.

If the problem persists, it is recommended to provide feedback in the App feedback path.

Related Articles

  • Device Connection Failure Troubleshooting
  • Other Protocol Provisioning Guide

Talaan ng mga Nilalaman

Important Note
Troubleshooting Steps
Related Articles