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Help CenterDevice Networking IssuesDevice Connection FailureConnection Method / Protocol Issues

What should I do if the Bluetooth device connection fails?

Troubleshoot Bluetooth device connection failures with these helpful steps.

If your Bluetooth device fails to connect, follow these troubleshooting steps to resolve the issue.

Troubleshooting Steps

1. Verify Application Compatibility

Make sure that the supported applications of the device match the current application being used. Even if the device is successfully added, if the supported applications of the device do not match the current application, control operations cannot be performed.

2. Confirm Device Pairing Mode

Refer to the product manual to confirm that the device has been reset and is in network pairing mode.

3. Check Distance Requirements

Ensure that the distance between the phone and the Bluetooth device is moderate (usually less than 3 meters), and it is recommended to be as close as possible.

If adding a device via a Bluetooth gateway, ensure that the device is at a moderate distance from the gateway.

4. Grant Necessary Permissions

Make sure that all necessary permissions (such as location information, Bluetooth permissions, etc.) have been granted during the network pairing process.

Without proper permissions, the Bluetooth pairing process may fail or behave unexpectedly.

For more connection troubleshooting, see the Connection Method Issues section.

Talaan ng mga Nilalaman

Troubleshooting Steps
1. Verify Application Compatibility
2. Confirm Device Pairing Mode
3. Check Distance Requirements
4. Grant Necessary Permissions