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Device Network Provisioning Guide
General Q&A on Device Network Provisioning
Why doesn't the "Device Network" module appear on some devices?How to Disconnect/Delete a Device for ReconnectionCan smart devices be controlled only through the LAN without using cloud services?Does the phone have to be controlled under the same network (Wi-Fi) as the device?Can the App supports add two devices which in two different networks?Can I control my smart devices through mini-programs?Can I use the App to manage a smart device that I bought from another platform?Can I use the device without the Internet?Can the same device connect to multiple networks?Supported Devices and How to Add ThemDoes the App support IPv6?Why should I still need to re-enter the Wi-Fi password when I connect a new product?What to do if the App can't retrieve the Wi-Fi name during network configuration?Why should I manually enter the Wi-Fi name when adding a device?I want to configure a smart device in my office, but the company's intranet needs a username and password, what should I do?Can I add devices normally without opening the App location permission?How do I use the "Auto Scan"?Can I use Auto Scan to add a device if its indicator flashes slowly?What are the options for net pairing?What devices can the "auto-search" function support?Will the connection succeed after I accidentally exit the App or switch to another App during network configuration?
Bluetooth Provisioning Guide
Wi-Fi Device Network Provisioning
Zigbee Device Network Provisioning
Network Provisioning for Other Protocols/Methods
Device Connection Failure
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App Use Issues
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Device Management and Control
Value-added Services & Extended Functions
Third-party Control Issues
Device Network Provisioning Guide
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Help CenterDevice Networking IssuesDevice Network Provisioning GuideGeneral Q&A on Device Network Provisioning

I want to configure a smart device in my office, but the company's intranet needs a username and password, what should I do?

Learn why smart devices cannot connect to enterprise networks requiring authentication credentials and what alternatives exist.

Question

I want to configure a smart device in my office, but the company's intranet needs a username and password, what should I do?

Answer

Dear user. Our device does not support connecting to such a network, so you cannot configure it. If you insist to do it, please contact your company's IT staff for help. Thank you for your understanding and support.

Smart devices typically do not support enterprise networks that require username and password authentication (such as WPA2-Enterprise or 802.1X). For such scenarios, please consult your company's IT department for possible solutions or alternative network options.

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