SmartLife App Docs

SmartLife App Docs

Device Networking Issues

Router Configuration

Device Network Provisioning Guide

General Q&A on Device Network Provisioning

Why doesn't the "Device Network" module appear on some devices?How to Disconnect/Delete a Device for Reconnection Can smart devices be controlled only through the LAN without using cloud services?Does the phone have to be controlled under the same network (Wi-Fi) as the device?Can the App supports add two devices which in two different networks?Can I control my smart devices through mini-programs?Can I use the App to manage a smart device that I bought from another platform?Can I use the device without the Internet?Can the same device connect to multiple networks?Supported Devices and How to Add Them Does the App support IPv6?Why should I still need to re-enter the Wi-Fi password when I connect a new product?What to do if the App can't retrieve the Wi-Fi name during network configuration?Why should I manually enter the Wi-Fi name when adding a device?I want to configure a smart device in my office, but the company's intranet needs a username and password, what should I do?Can I add devices normally without opening the App location permission?How do I use the "Auto Scan"?Can I use Auto Scan to add a device if its indicator flashes slowly?What are the options for net pairing?What devices can the "auto-search" function support?Will the connection succeed after I accidentally exit the App or switch to another App during network configuration?

Bluetooth Provisioning Guide

Wi-Fi Device Network Provisioning

Zigbee Device Network Provisioning

Network Provisioning for Other Protocols/Methods

Device Connection Failure

Home, Members & Room Management

Device Management and Control

Value-added Services & Extended Functions

Third-party Control Issues

Device Network Provisioning Guide

Frequently Asked Questions

Manwal ng Gumagamit

Help Center Device Networking Issues Device Network Provisioning Guide General Q&A on Device Network Provisioning

Does the phone have to be controlled under the same network (Wi-Fi) as the device?

Learn about network requirements for initial device setup and remote control capabilities.

Initial Setup Requirements

Dear user,

For the first time, the mobile phone and device must be placed under the same Wi-Fi network environment.
After the device is connected to the network with Wi-Fi, the phone can be switched to other network control.
Make sure that the device must be connected to the Wi-Fi at all times so that the App can be used for normal linkage.

Note: Networking devices requires a 2.4G network.

Related Questions

For more information about network control limitations, see Can smart devices be controlled only through the LAN without using cloud services?

Talaan ng mga Nilalaman

Initial Setup Requirements

Related Questions