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Device Network Provisioning Guide
General Q&A on Device Network Provisioning
Why doesn't the "Device Network" module appear on some devices?How to Disconnect/Delete a Device for ReconnectionCan smart devices be controlled only through the LAN without using cloud services?Does the phone have to be controlled under the same network (Wi-Fi) as the device?Can the App supports add two devices which in two different networks?Can I control my smart devices through mini-programs?Can I use the App to manage a smart device that I bought from another platform?Can I use the device without the Internet?Can the same device connect to multiple networks?Supported Devices and How to Add ThemDoes the App support IPv6?Why should I still need to re-enter the Wi-Fi password when I connect a new product?What to do if the App can't retrieve the Wi-Fi name during network configuration?Why should I manually enter the Wi-Fi name when adding a device?I want to configure a smart device in my office, but the company's intranet needs a username and password, what should I do?Can I add devices normally without opening the App location permission?How do I use the "Auto Scan"?Can I use Auto Scan to add a device if its indicator flashes slowly?What are the options for net pairing?What devices can the "auto-search" function support?Will the connection succeed after I accidentally exit the App or switch to another App during network configuration?
Bluetooth Provisioning Guide
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Network Provisioning for Other Protocols/Methods
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Device Network Provisioning Guide
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Help CenterDevice Networking IssuesDevice Network Provisioning GuideGeneral Q&A on Device Network Provisioning

What to do if the App can't retrieve the Wi-Fi name during network configuration?

Learn how to enable location services and permissions to allow the app to retrieve the Wi-Fi name during device setup.

Solution Steps

1. Enable Location Services

Go to phone system "Settings" - click on "Privacy" - enable "Location Services"

2. Grant App Location Permission

Go to "Settings" - find the "corresponding App" - enable "Location" (location permission) - select "While Using the App" to obtain the correct Wi-Fi name.

3. Restart If Needed

If you still cannot obtain the Wi-Fi name, it is recommended to try restarting the phone.

Talaan ng mga Nilalaman

Solution Steps
1. Enable Location Services
2. Grant App Location Permission
3. Restart If Needed